{"id":902,"date":"2020-01-20T18:33:41","date_gmt":"2020-01-20T17:33:41","guid":{"rendered":"https:\/\/belgranogroup.com\/relation-client-notre-vision\/"},"modified":"2025-05-15T14:36:35","modified_gmt":"2025-05-15T12:36:35","slug":"relation-client-notre-vision","status":"publish","type":"post","link":"https:\/\/belgranogroup.com\/en\/relation-client-notre-vision\/","title":{"rendered":"Customer relations: our vision"},"content":{"rendered":"<p><strong>Laurent Derolez, Managing Director of Chargeurs Protective Films<\/strong><\/p>\n<p>\"At Chargeurs Protective Films, we see each customer as a partner in its own right. Each customer has their own world, their own strategy, their own means of production, their own offers and their own clientele. We care about their success. Our priority is to listen to them. Our team of experts is committed to ensuring their production is perfect, reducing waste and improving quality, while offering them an appropriate range of innovative services.<\/p>\n<p>Recently, sustainable development has emerged as a key element in our customers' day-to-day activities, which is in line with our own strategy. CPF is fully committed to helping them reduce their ecological footprint through a full range of offerings: new performance with the Oxygen range and new services to help them recycle or reuse their waste. More than ever, our customers are our long-term partners.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Sampiero Lanfranchi, Managing Director of Chargeurs Technical Substrates<\/strong><\/p>\n<p>\"CTS's new strategy is entirely focused on being closer to our markets and customers, and on the quality of the services we offer to meet their needs ever more effectively. Our investment in R&amp;D and our expertise in supply chains enable us to position ourselves as a partner and advisor to the various stakeholders in the value chain.<\/p>\n<p>We have identified two major new trends. Firstly, there is a growing ecological awareness of the value chain, which requires increasingly environmentally-friendly solutions. CTS has always been at the forefront of CSR practices, anticipating this market shift before anyone else. We have surrounded ourselves with regional suppliers to develop products made from recycled materials, which are themselves 100% recyclable. At the same time, we are promoting the upgrading and transparency of the supply chain thanks to a blockchain-based traceability solution.<\/p>\n<p>The second trend focuses on high-end customer experiences. The creation of Chargeurs Creative Collection, a new network of experts in personalised visual experiences, is a perfect response to this trend. Thanks to this unique structure, we are positioning ourselves as a partner and advisor of reference to the world's most illustrious cultural institutions. We offer our expertise and operational capabilities and provide a complete range of services, from project planning to the mounting of exhibitions and the creation of innovative environments.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Angela Chan, Managing Director of Chargeurs PCC Fashion Technologies<\/strong><\/p>\n<p>\"The obsession with customer satisfaction is one of the pillars of Chargeurs*PCC Fashion Technologies' corporate culture - \"No matter where, no matter when and no matter how\". We put this strategy into practice and bring it to life every day to ensure complete customer satisfaction. Our empathy and humility are our approach to human interaction. We don't treat our customers as part of a commercial transaction, but we genuinely care about their loyalty and satisfaction: this is sometimes even more important than the gross margin we make. Our iconic branding strategy has set us apart from our competitors. We have succeeded in establishing ourselves as a leading brand at the forefront of fashion. We are a leader in our sector because we provide our customers with sustainable and ethical sourcing, anticipation of fashion trends, product innovation and technological solutions. We strive to strengthen the core of our culture and deliver absolute excellence.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Federico Paullier, Managing Director of Chargeurs Luxury Material<\/strong><\/p>\n<p>\"At Chargeurs Luxury Materials, our new business model is a game changer, given that major brands are also our customers. We offer a transparency and traceability solution to brands' supply chains by offering them Nativa branded wool and Blockchain technology, while certifying and guaranteeing animal welfare, Corporate Social Responsibility, Land Management and Sustainability - and this at every stage. This also represents a challenge, as it means that we need to provide an unparalleled service to our historic customers (spinners and weavers) more than ever: they become full partners in this new strategy. By developing Nativa as an iconic brand, we will continue to focus on our customers' needs, with integrity, reliability and trust.<\/p>","protected":false},"excerpt":{"rendered":"<p>Laurent Derolez, Directeur G\u00e9n\u00e9ral de Chargeurs Protective Films \u00ab Chez Chargeurs Protective Films, nous consid\u00e9rons chaque client comme un partenaire \u00e0 part enti\u00e8re. Chaque client a son propre univers, sa propre strat\u00e9gie, ses propres moyens de production, ses propres offres et sa propre client\u00e8le. Nous nous soucions de leur r\u00e9ussite. Notre priorit\u00e9 est de les [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":903,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[11],"tags":[251],"class_list":["post-902","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites","tag-251"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Relation client : notre vision &#8211; Belgrano<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/belgranogroup.com\/en\/relation-client-notre-vision\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Relation client : notre vision &#8211; Belgrano\" \/>\n<meta property=\"og:description\" content=\"Laurent Derolez, Directeur G\u00e9n\u00e9ral de Chargeurs Protective Films \u00ab Chez Chargeurs Protective Films, nous consid\u00e9rons chaque client comme un partenaire \u00e0 part enti\u00e8re. 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